About Us

Contact Us

Payment

Orders & Delivery

Exchanges / Refunds

About Us

Where is Xileclothing.com based?

Xile is a Scottish company based in Edinburgh.

Do you only trade online?

No , Xile is a registered company with a physical high street presence. We operate four multi brand boutiques in central Edinburgh as well as four G-Star concept stores across Scotland.

Do you have a catalogue?

No, but if you’d like to be sent a copy of our 64 page quarterly fashion magazine ‘Into Xile’ please send your name and address to mail@xileclothing.com and we’ll add you to our mailing list.

Contact Us

Can I contact you over the phone?

Yes, if you have any questions or queries about anything relating to the website please don’t hesitate to give us a call. The off ice is open from 9am-5pm Mon-Fri and the contact numbers are…

0131 558 3763

Which email address should I send enquiries to?

Drop us a line at sales@xileclothing.com if you have any questions about ordering with us online.

What is your postal address?

Our postal Address is Xile Clothing, 42 South Bridge, Edinburgh, EH1 1LL.

Payment

Are my card details secure if I order online?

100%, Xile uses state of the art encryption in order to guarantee the security of customers. In addition all credit / debit transactions are carried out offline in our stores so none of your information is ever held online.

Which payment methods can I use?

We accept almost all major credit & debit cards. Unfortunately we cannot accept American Express cards for online orders.

Why has my payment been rejected?

If your payment has been rejected please contact us on 0131 558 3763 with your order number. Please be aware when entering card address details these must exactly match those registered with the bank in order for payment to be accepted.

Orders & Delivery

Can I track my order?

Yes, once you receive notice that you order has been dispatched feel free to call us on 0131 558 3763 to get your tracking number.

How long will my order take to arrive?

All our UK deliveries are sent via Parcelforce and take 1-3 working days to arrive if sent at the standard rate (£5).

If you need your purchase to arrive sooner than this we offer a range of next day delivery options and prices. Please note to receive next day delivery your order must be placed before 12 Noon.

*Next Day Pre 12 Noon : £7.50
*Next Day Pre 10 AM : £9.50
*Next Day Pre 9am : £14.50
*Saturday 9 - 5 : £15.00

Northern Ireland/ R.O.I
Standard Delivery : 3 - 5 working days £5.00

International Orders
All International Orders are sent via Royal Mail’s ‘signed for’ service.

Europe: 5-10 working days, £10 delivery charge

Rest of World: 10-15 working days, £15 delivery charge

Can I change my delivery Address?

For security reasons we can only ship to alternative address if proof of identification is supplied.

We Accept

*Passport *Full/Provisional drivers Licence * Bank/Credit Card Statement within the last three months.

Please fax proof of ID to 0131 556 9104 or email it to id@xileclothing.com

Part of my order is missing?

If an item is missing from your order it is almost certainly out of stock. We will email you to let you know if this is the case. If you are unsure feel free to call us though.

I have received an ‘out of stock’ email, what happens to my payment?

If the item you ordered is out of stock your payment will be returned to your account when we send the email notifying you of the problem. Although we will refund your account almost immediately it can take your bank up to 5 working days to credit your account.
If your item is out of stock we aim to inform you within 24 hours of receiving your order.

What happens if I’m not home when the item is delivered?

The delivery agent will leave a contact card with details to arrange re-delivery.

Exchanges / Refunds

How do I return my order for an exchange/refund?

Please fill in the returns form which was sent with your order. All returns must be unworn and all original packaging must be included. All returned garments are inspected for wear/damage.
• Refunds will only be given within 7 days of receipt of order
• Exchanges will only be given within 14 days of receipt of order

All returns are at the cost of the customer unless proven to be Xileclothing.com's fault.

Where do I send my return to?

Please send all returned stock by recorded delivery to the following address…

Xile Clothing,
42 South Bridge,
Edinburgh,
EH11 1LL

How long will it take for my order to be refunded/exchanged?

We will always aim to process refunds on the same day that we receive the stock. Exchanges will take between 1-3 days from receiving of the item to be sent out.

Privacy Policy

At Xile we take your privacy very seriously and guarantee not to release your private information to anyone.

All credit / debit transactions are carried out in store, so none of your information is ever held online.

As a registered UK company, all the information we collect from you will be in accordance with the Data Protection Act 1998.

While processing your order we will hold your details on a secure database. Once your order is successfully processed, all credit/debit information will be discarded from the database.

Size Guide